Frequently Asked Questions
About This Page and How to Get More Help.
While you are here
Do I need to verify my account, and when?
You must verify your account before making your first withdrawal. Verification requires submitting a clear copy of your government-issued ID and a recent utility bill. The process is completed within one working day.
Can I set a deposit limit?
Daily, weekly and monthly limits can be set from the account dashboard at any time. A tighter limit applies immediately, and it covers GrabPay and USDT TRC20 alike.
What happens when a game disconnects mid-round?
If your connection drops while spinning a slot like 9 Masks of Fire, the spin result is recorded the moment you press the button. When you reconnect, your balance and any win are already updated, and the game history shows the outcome immediately.
Is a round lost if the connection drops?
The round settles on the server whatever the connection does; the result appears in the account history. That holds on live dealer and arcade games alike.
How safe is Bonus888?
Every page is served over TLS, and Bonus888 verifies an account once, ahead of the first payout. Fair Play Certified and SSL Secured are the marks it carries.
How do I set a deposit limit?
You can set a daily, weekly, or monthly deposit limit from the responsible gaming section in your account settings. Choose the limit amount and the time period, then confirm. The limit takes effect immediately and can be lowered at any time.
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About This Page
This page answers the most common questions players ask about using the platform. It covers deposits, withdrawals, verification, turnover requirements, payment methods, mobile compatibility, game disconnections, and deposit limits. If your question is not listed here, you can contact customer support through the live chat feature in the lobby. The support team is available 24 hours a day and responds in English or Bahasa Malaysia.
How to Get More Help
For issues not covered below, the quickest way to get an answer is to use the live chat button at the bottom of any page on the site. Support agents can assist with account-specific queries and technical problems. You can also check the terms and conditions section in your account settings. That document explains all rules in detail, including bonus terms and withdrawal policies. Always read it before claiming a promotion.
Also worth a look: Live Dealer, Arcade Games, Slots, and the offers.
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