Contact Our Support Team

Languages and Operating Hours

Support agents answer in English and Bahasa Malaysia. You can use either language when you start a conversation. The team is available around the clock, so you can reach them at any hour, including weekends and public holidays.

Expected Response Times by Channel

Live chat typically connects you to an agent within a few minutes. The contact form is reviewed regularly, and you should expect a reply within a few hours during the day. Overnight submissions are answered early the next morning.

What to Prepare Before Opening a Chat

To get a helpful first reply, have your account username ready. If the issue involves a transaction, note the approximate time it was made and the payment channel used, such as Touch 'n Go, GrabPay, or a bank transfer. This lets the agent check the details immediately.

Support Channels and Their Best Uses

Live chat is the fastest way to resolve account-related matters such as login issues, balance discrepancies, or verification requests. The contact form is better for anything that needs a written record, like a dispute or a detailed enquiry you may want to refer back to later.

What Not to Share on Public Channels

Never send your password, a full card number, or a one-time verification code over any public channel such as live chat or the contact form. The platform will never ask for these. If anyone requests them, stop the conversation and report it immediately.

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